High standard customer care

Non stop reliability. Quality of service. Guaranteed reaction. Flexible support plans

The benefits.

What do customers get as a result of using ClockBS solutions?

  • Reliable support for their staff, guest service and operations
  • Minimum down times guaranteed
  • Qualified advice and assistance
  • Flexible support plans
  • Optimisation of the entire IT cost
  • Maximisation of IT utilisation and satisfaction
Our Help Desk
As we understand reliability of operations is a part of your standard, we provide

Non stop customer care

  • 24/7 Help Desk Centre
  • Remote assistance (RA)
  • On-site reaction guarantee and services
  • Permanent and seasonal offices
  • Multilingual support
  • Price advantage

24/7 Help Desk Centre

  • Provides instant reaction to customer incidents, requests and questions.
  • Guarantees customer satisfaction due to strong standards and constant performance supervision (see the table bellow).
  • Each case reported is recorded and managed in the Help Desk software.
  • A certain ratio of closed cases is controlled by customer feedback.
  • The Help Desk is reachable through telephone, VoIP, e-mail and chat.
ClockBS Help Desk achievements
First call resolution > 66% of all cases
Cases without resolution less then 1%
Missed calls less then 3%
Average wait for operator < 1 minute
During seasonal overloads the ratios might be slightly worsened.

On-site reaction and services

  • Guaranteed reaction times in case of a system failures.
  • ClockBS will pay penalty in case of delay
  • Additional on-site services offered separately or as a part of negotiated support plan, such as:
  • extra training;
  • usage audits;
  • consultations;
  • problem hunting, etc.

Remote assistance (RA)

  • It drives down the reaction time
  • It minimises the maintenace & communication cost.
  • It is independent of customer location
  • It is secure and effective.
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